關於 Kapture CRM
Kapture CRM 是一款全渠道客戶服務管理平台，幫助企業提供卓越的客戶體驗。整合郵件、電話、社交媒體、線上聊天等多個渠道，統一管理客戶諮詢。提供 AI 驅動的智能路由、自動回覆、情感分析等功能。支援工單管理、知識庫、報表分析等。適合電商、零售、服務行業，提升客服效率和客戶滿意度。
標籤
#客戶關係管理#客戶服務#支援#商業
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定價
聯繫銷售獲取報價Visit Trend
Key Metrics
2026-08-01 - 2026-08-31- Monthly visits
- 0
- Avg. visit duration
- 00:00
- Pages per visit
- 0.00
- Bounce rate
- 0.00%
Source Share
Direct visits: 0%Email: 0%Organic search: 0%Paid ads: 0%Referrals: 0%
Traffic Sources
2026-08-01 - 2026-08-31- Direct visits0
- Email0
- Organic search0
- Paid ads0
- Referrals0
Kapture CRM 核心功能
Omnichannel Ticketing — Unify all customer inquiries from email, phone, social media, and live chat into a single, organized ticket system for streamlined management.
AI-Powered Automation — Automate repetitive tasks with intelligent ticket routing, auto-responses, and AI-driven suggestions to improve response times and efficiency.
Sentiment Analysis — Gain real-time insights into customer emotions and satisfaction levels to prioritize urgent issues and personalize interactions.
Knowledge Base Management — Create and maintain a self-service knowledge base with articles and FAQs to empower customers and reduce support ticket volume.
Advanced Reporting & Analytics — Track key performance metrics like response time, resolution rate, and customer satisfaction with customizable dashboards and reports.
Integration Ecosystem — Seamlessly connect with popular e-commerce platforms, helpdesk tools, and business applications to centralize data and workflows.
Multi-Channel Support — Deliver consistent support across all channels including WhatsApp, Facebook, Instagram, and more, ensuring customers reach you wherever they are.
Kapture CRM 订阅计划
Starter
Contact sales
- Up to 5 agents
- Omnichannel ticketing
- Basic reporting
- Email support
Growth
Contact sales
- Up to 20 agents
- AI-powered automation
- Advanced analytics
- Priority support
Enterprise
Contact sales
- Unlimited agents
- Custom integrations
- Dedicated account manager
- SLA and 24/7 support
