About Kapture CRM
Kapture CRM은 전 채널 고객 서비스 관리 플랫폼으로, 기업이 탁월한 고객 경험을 제공하도록 돕습니다. 이메일, 전화, 소셜 미디어, 온라인 채팅 등 다양한 채널을 통합하여 고객 문의를 통합 관리합니다. AI 기반의 지능형 라우팅, 자동 응답, 감정 분석 등의 기능을 제공합니다. 티켓 관리, 지식 기반, 보고서 분석 등을 지원합니다. 전자상거래, 소매, 서비스 업종에 적합하며, 고객 서비스 효율성과 고객 만족도를 향상시킵니다.
Tags
#crm#고객 서비스#지원#비즈니스
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영업팀에 연락하여 견적을 받으세요Visit Trend
Key Metrics
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Traffic Sources
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Kapture CRM Core Features
Omnichannel Ticketing — Unify all customer inquiries from email, phone, social media, and live chat into a single, organized ticket system for streamlined management.
AI-Powered Automation — Automate repetitive tasks with intelligent ticket routing, auto-responses, and AI-driven suggestions to improve response times and efficiency.
Sentiment Analysis — Gain real-time insights into customer emotions and satisfaction levels to prioritize urgent issues and personalize interactions.
Knowledge Base Management — Create and maintain a self-service knowledge base with articles and FAQs to empower customers and reduce support ticket volume.
Advanced Reporting & Analytics — Track key performance metrics like response time, resolution rate, and customer satisfaction with customizable dashboards and reports.
Integration Ecosystem — Seamlessly connect with popular e-commerce platforms, helpdesk tools, and business applications to centralize data and workflows.
Multi-Channel Support — Deliver consistent support across all channels including WhatsApp, Facebook, Instagram, and more, ensuring customers reach you wherever they are.
Kapture CRM Subscription Plan
Starter
Contact sales
- Up to 5 agents
- Omnichannel ticketing
- Basic reporting
- Email support
Growth
Contact sales
- Up to 20 agents
- AI-powered automation
- Advanced analytics
- Priority support
Enterprise
Contact sales
- Unlimited agents
- Custom integrations
- Dedicated account manager
- SLA and 24/7 support
