⚡ Productivity⭐ Featured
Kapture CRM
plataforma de serviço ao cliente inteligente, aumenta a satisfação do cliente
About Kapture CRM
Kapture CRM é uma plataforma de gerenciamento de serviço ao cliente omnichannel que ajuda as empresas a fornecer uma experiência excepcional ao cliente. Integra múltiplos canais, como e-mail, telefone, mídias sociais e chat online, para gerenciar consultas de clientes de forma unificada. Oferece recursos como roteamento inteligente baseado em IA, respostas automáticas e análise de sentimentos. Suporta gerenciamento de tickets, base de conhecimento, análise de relatórios e mais. Adequado para comércio eletrônico, varejo e indústrias de serviços, melhorando a eficiência do atendimento ao cliente e a satisfação do cliente.
Tags
#crm#atendimento ao cliente#suporte#negócios
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Key Metrics
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Source Share
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Traffic Sources
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Kapture CRM Core Features
Omnichannel Ticketing — Unify all customer inquiries from email, phone, social media, and live chat into a single, organized ticket system for streamlined management.
AI-Powered Automation — Automate repetitive tasks with intelligent ticket routing, auto-responses, and AI-driven suggestions to improve response times and efficiency.
Sentiment Analysis — Gain real-time insights into customer emotions and satisfaction levels to prioritize urgent issues and personalize interactions.
Knowledge Base Management — Create and maintain a self-service knowledge base with articles and FAQs to empower customers and reduce support ticket volume.
Advanced Reporting & Analytics — Track key performance metrics like response time, resolution rate, and customer satisfaction with customizable dashboards and reports.
Integration Ecosystem — Seamlessly connect with popular e-commerce platforms, helpdesk tools, and business applications to centralize data and workflows.
Multi-Channel Support — Deliver consistent support across all channels including WhatsApp, Facebook, Instagram, and more, ensuring customers reach you wherever they are.
Kapture CRM Subscription Plan
Starter
Contact sales
- Up to 5 agents
- Omnichannel ticketing
- Basic reporting
- Email support
Growth
Contact sales
- Up to 20 agents
- AI-powered automation
- Advanced analytics
- Priority support
Enterprise
Contact sales
- Unlimited agents
- Custom integrations
- Dedicated account manager
- SLA and 24/7 support
