Kapture CRM
plataforma de servicio al cliente inteligente, mejora la satisfacción del cliente
About Kapture CRM
Kapture CRM es una plataforma de gestión de servicio al cliente omnicanal que ayuda a las empresas a brindar una experiencia excepcional al cliente. Integra múltiples canales como correo electrónico, teléfono, redes sociales y chat en línea para gestionar de manera unificada las consultas de los clientes. Ofrece funciones impulsadas por IA, como enrutamiento inteligente, respuestas automáticas y análisis de sentimientos. Admite gestión de tickets, base de conocimientos, análisis de informes, entre otros. Adecuado para comercio electrónico, retail y sectores de servicios, mejora la eficiencia del servicio al cliente y la satisfacción del cliente.
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Precios
Contacte con ventas para obtener un presupuestoVisit Trend
Key Metrics
2026-08-01 - 2026-08-31- Monthly visits
- 0
- Avg. visit duration
- 00:00
- Pages per visit
- 0.00
- Bounce rate
- 0.00%
Source Share
Traffic Sources
2026-08-01 - 2026-08-31- Direct visits0
- Email0
- Organic search0
- Paid ads0
- Referrals0
Kapture CRM Core Features
Omnichannel Ticketing — Unify all customer inquiries from email, phone, social media, and live chat into a single, organized ticket system for streamlined management.
AI-Powered Automation — Automate repetitive tasks with intelligent ticket routing, auto-responses, and AI-driven suggestions to improve response times and efficiency.
Sentiment Analysis — Gain real-time insights into customer emotions and satisfaction levels to prioritize urgent issues and personalize interactions.
Knowledge Base Management — Create and maintain a self-service knowledge base with articles and FAQs to empower customers and reduce support ticket volume.
Advanced Reporting & Analytics — Track key performance metrics like response time, resolution rate, and customer satisfaction with customizable dashboards and reports.
Integration Ecosystem — Seamlessly connect with popular e-commerce platforms, helpdesk tools, and business applications to centralize data and workflows.
Multi-Channel Support — Deliver consistent support across all channels including WhatsApp, Facebook, Instagram, and more, ensuring customers reach you wherever they are.
Kapture CRM Subscription Plan
Starter
Contact sales
- Up to 5 agents
- Omnichannel ticketing
- Basic reporting
- Email support
Growth
Contact sales
- Up to 20 agents
- AI-powered automation
- Advanced analytics
- Priority support
Enterprise
Contact sales
- Unlimited agents
- Custom integrations
- Dedicated account manager
- SLA and 24/7 support
