About Kapture CRM
Kapture CRM एक ऑम्नीचैनल ग्राहक सेवा प्रबंधन प्लेटफॉर्म है, जो व्यवसायों को उत्कृष्ट ग्राहक अनुभव प्रदान करने में मदद करता है। ईमेल, फोन, सोशल मीडिया, ऑनलाइन चैट आदि कई चैनलों को एकीकृत करके ग्राहक पूछताछ का एकीकृत प्रबंधन प्रदान करता है। एआई-संचालित स्मार्ट रूटिंग, स्वचालित प्रतिक्रिया, भावना विश्लेषण जैसी सुविधाएँ प्रदान करता है। टिकट प्रबंधन, ज्ञान आधार, रिपोर्ट विश्लेषण आदि का समर्थन करता है। ई-कॉमर्स, खुदरा, सेवा उद्योगों के लिए उपयुक्त, ग्राहक सेवा दक्षता और ग्राहक संतुष्टि बढ़ाता है।
Tags
#ग्राहक संबंध प्रबंधन#ग्राहक सेवा#समर्थन#व्यवसाय
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मूल्य निर्धारण
बिक्री से संपर्क करके मूल्य प्राप्त करेंVisit Trend
Key Metrics
2026-08-01 - 2026-08-31- Monthly visits
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- Avg. visit duration
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- Pages per visit
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- Bounce rate
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Source Share
Direct visits: 0%Email: 0%Organic search: 0%Paid ads: 0%Referrals: 0%
Traffic Sources
2026-08-01 - 2026-08-31- Direct visits0
- Email0
- Organic search0
- Paid ads0
- Referrals0
Kapture CRM Core Features
Omnichannel Ticketing — Unify all customer inquiries from email, phone, social media, and live chat into a single, organized ticket system for streamlined management.
AI-Powered Automation — Automate repetitive tasks with intelligent ticket routing, auto-responses, and AI-driven suggestions to improve response times and efficiency.
Sentiment Analysis — Gain real-time insights into customer emotions and satisfaction levels to prioritize urgent issues and personalize interactions.
Knowledge Base Management — Create and maintain a self-service knowledge base with articles and FAQs to empower customers and reduce support ticket volume.
Advanced Reporting & Analytics — Track key performance metrics like response time, resolution rate, and customer satisfaction with customizable dashboards and reports.
Integration Ecosystem — Seamlessly connect with popular e-commerce platforms, helpdesk tools, and business applications to centralize data and workflows.
Multi-Channel Support — Deliver consistent support across all channels including WhatsApp, Facebook, Instagram, and more, ensuring customers reach you wherever they are.
Kapture CRM Subscription Plan
Starter
Contact sales
- Up to 5 agents
- Omnichannel ticketing
- Basic reporting
- Email support
Growth
Contact sales
- Up to 20 agents
- AI-powered automation
- Advanced analytics
- Priority support
Enterprise
Contact sales
- Unlimited agents
- Custom integrations
- Dedicated account manager
- SLA and 24/7 support
