について Kapture CRM
Kapture CRM は、企業が卓越したカスタマーエクスペリエンスを提供するためのオムニチャネルカスタマーサービス管理プラットフォームです。メール、電話、ソーシャルメディア、オンラインチャットなど複数のチャネルを統合し、顧客からの問い合わせを一元管理します。AI を活用したインテリジェントルーティング、自動返信、感情分析などの機能を提供します。チケット管理、ナレッジベース、レポート分析などをサポートします。EC、小売、サービス業界に適しており、カスタマーサービスの効率と顧客満足度を向上させます。
タグ
#crm#カスタマーサービス#サポート#ビジネス
0 回の訪問
0 件のブックマーク
価格
販売に連絡して見積もりを取得Visit Trend
Key Metrics
2026-08-01 - 2026-08-31- Monthly visits
- 0
- Avg. visit duration
- 00:00
- Pages per visit
- 0.00
- Bounce rate
- 0.00%
Source Share
Direct visits: 0%Email: 0%Organic search: 0%Paid ads: 0%Referrals: 0%
Traffic Sources
2026-08-01 - 2026-08-31- Direct visits0
- Email0
- Organic search0
- Paid ads0
- Referrals0
Kapture CRM Core Features
Omnichannel Ticketing — Unify all customer inquiries from email, phone, social media, and live chat into a single, organized ticket system for streamlined management.
AI-Powered Automation — Automate repetitive tasks with intelligent ticket routing, auto-responses, and AI-driven suggestions to improve response times and efficiency.
Sentiment Analysis — Gain real-time insights into customer emotions and satisfaction levels to prioritize urgent issues and personalize interactions.
Knowledge Base Management — Create and maintain a self-service knowledge base with articles and FAQs to empower customers and reduce support ticket volume.
Advanced Reporting & Analytics — Track key performance metrics like response time, resolution rate, and customer satisfaction with customizable dashboards and reports.
Integration Ecosystem — Seamlessly connect with popular e-commerce platforms, helpdesk tools, and business applications to centralize data and workflows.
Multi-Channel Support — Deliver consistent support across all channels including WhatsApp, Facebook, Instagram, and more, ensuring customers reach you wherever they are.
Kapture CRM Subscription Plan
Starter
Contact sales
- Up to 5 agents
- Omnichannel ticketing
- Basic reporting
- Email support
Growth
Contact sales
- Up to 20 agents
- AI-powered automation
- Advanced analytics
- Priority support
Enterprise
Contact sales
- Unlimited agents
- Custom integrations
- Dedicated account manager
- SLA and 24/7 support
